STRONGEST IN CUSTOMER SERVICE; In addition to the best intelligent personal service in our market we offer 100% satisfaction with your order. If you are not satisfied for any reason we will accept a return within 7 business days of receipt for a replacement, credit or refund (less shipping). Customers are responsible for return shipping. Please contact us for assistance in processing your return. Our order processing is guaranteed to be expedient and reliable. We also insist on providing a one-day maximum response to all email inquiries and a maximum one hour response to a phone call to your outside sales rep.

BEST PRODUCT QUALITY; The products we represent are the leading manufacturer brands in the industry, from supplies to automated systems. We do not carry over runs, seconds, economy tapes that do not perform or inferior films to increase our margin by a percentage nor do we sell old stock.

FIELD AND IN-HOUSE REPAIR & MAINTENANCE; What good is your tape, strapping, staple, stretch film, labels or shrink film if your packaging or production tools and equipment are down? We are a dependable and knowledgeable service oriented distributor who provides service and repair on these tools and systems, a high value offering a catalog or paper house cannot deliver.

PERSONAL & CUSTOMIZED PRODUCT STOCKING; We don’t try to be everything to everyone. Arsenal specializes in providing our ongoing clients with JIT inventory support. Our corporate account programs are customized for each account, and we manage our inventory around your requests, not supplier criteria. Ask us about our semi-annual and annual supply contracts with “release billing” to help you lower costs, control supplies inventories and manage cash flow.

INTEGRITY & BECAUSE WE CARE; Arsenal Industrial Packaging prides itself on community involvement, being eco-sensitive and actively being involved with our local causes. Our corporate culture includes sensitivity to sustainability and a practice of supporting local children’s environmental education charities. (We welcome suggested local causes we could work with)

COMPETITIVE PRICES; Yes, we are a family owned business who may not have the marketing muscle of the large big box catalog houses, yet we are still able to offer aggressively competitive pricing and willing to beat any competitor’s price you demonstrate by invoice copy by at least 10%.  And we do this with providing a better quality product, tool repairs and equipment service.